Intercom Fin
Web
AI support agent that resolves customer conversations from your help content.
Best AI Customer Support Tools
Support AI tools deflect common tickets, draft agent replies and summarise conversations across chat and email.
8 tools listed in this category.
What is an AI support agent?
An AI support agent answers customer questions automatically using your help content and can escalate to a human when needed.
AI Customer Support tools
Zendesk AI
Web
Helpdesk platform with AI agents, triage and agent assist.
Freshdesk
Web • iOS • Android
Customer support software with AI ticket summaries and bots.
FreemiumAI Customer Support
Tidio
Web
Live chat and AI chatbot built for small e-commerce stores.
FreemiumAI Customer Support
Chatbase
Web • API
Build a support chatbot trained on your website and documents.
FreemiumAI Customer Support
Crisp
Web • iOS • Android
Shared inbox and messaging platform with AI reply assistance.
FreemiumAI Customer Support
Forethought
Web
AI agent and triage layer that automates support ticket resolution.
Ada
Web
Enterprise AI customer service automation across chat and voice.
Related categories
Related use cases
FAQ
What is an AI support agent?
An AI support agent answers customer questions automatically using your help content and can escalate to a human when needed.
Will it answer wrongly?
Grounding the bot in your own documentation and setting escalation rules substantially reduces incorrect answers.